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You are watching: Williston park tv & radio inc


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Complaint Type
Advertising/Sales0
Billing/Collections2
Delivery Issues0
Guarantee/Warranty4
Problem with a Product or Service33
Totals39

All ComplaintsComplaint ResolvedComplaint AnsweredComplaint UnresolvedComplaint Unansweredhyakkendana-hashigozake.com Unable to Locate BusinessComplaint Type - Billing/Collection IssuesComplaint Type - Guarantee/Warranty IssuesComplaint Type - Problems with Product/Service
Note that complaint text that is displayed might not represent all complaints filed with hyakkendana-hashigozake.com – some consumers may elect to not publish the details of their complaints, some complaints may not meet hyakkendana-hashigozake.com’s standards for publication, or hyakkendana-hashigozake.com may display a portion of complaints when a high volume is received for a particular business.

Our microwave from ********** arrived and made an odd noise. We called and the sent out Williston repair. (HD said it was a ******* warranty issue). The first tech came out and said it was the fan and he had to order a part.They call and give us a 4 hour window to replace the part. At the end of the 4 hour window I called them and 30 minutes later ***** arrived (tech number 2). ***** was obviously behind in his daily appointments, didn"t start the microwave, looked at it and said it"s physic damage and left. This is a brand new microwave, there isn"t a dent or scratch on it. It"s never been used.I called Williston repair, they sent me to ******* who said "our tech deemed it physical damage, not covered under warranty ".Now we have a $400 microwave that we"ve never used, and can"t.Thanks ***** and Williston repair. Your incompetence is truly amazing!
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Response

Hi,

****** .


Complaint Type: Problems with Product/Service
Status: Answered


We have an extended warranty on a dryer from Lowes. We booked an appointment for a tech to come fix this problem (dryer not drying for the second time), and on the day they were supposed to come between 9 and 1, I got a call at 9:15 saying they were not coming and couldnt tell me why. Spent over 3 hours on the phone, and people from Williston were nasty, hung the phone up, and would not accommodate with a new date to fix the machine.
Response

Please accept my sincere apology on behalf of ourcompany. I am very sorry to learn that your experience with our ServiceRepresentatives was less than adequate. I did pull up all recording in our system, just keep in mind that any appointment you make with Lowes is tentative and it will be finalized with our availability. nobody canceled with you since you did not have an actual appointment with us, you were told our availability and started yelling at our agent.
Complaint Type: Problems with Product/Service
Status: Answered

Response

This appointmentwas cancelled after 9 days it was scheduled, we already had ordered parts and unit was on the board for service, our policy was clearly explained to this customer you will have 24 hours after the appointmentis booked to cancel for a full refund.
Complaint Type: Problems with Product/Service
Status: Answered

Response

I regret that we provided you with poor customerexperience—it is the exact opposite of what we pride ourselves on. We value ourcustomers and understand how important it is to offer exceptional service.

However I did pull the recordings and the interactionyou had with our contact center, and they were both professional with you, unfortunatelyyou are not aware is that the schedule that you were given by Lowes is a tentativeappointment pending availability by the service center, we as a company doeverything we can to meet this but unfortunately there are times were we don’t haveavailability on a given day, you calling here and cursing at our agents doesnot help. Your ticket was assigned to another servicer.


Customer Response

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID#********, and have determined that my complaint has NOT been resolved because:

Yes i cursed at your agent after she gpt rude with me. I was also informed by lowes that the scheduled apointment was cancelled before i was called. That is unprofessional. Whatever you wa t to think your rep was rude. The second rep hung up on me which is even more unprofessional. The third rep was the only one who tried to help me. Your company has poor customer service reps and i will never do buisness with you. Ill be sharing this with friends and family to make sure they dont do buisness with you either!

In order for the hyakkendana-hashigozake.com to appropriately process your response, you MUST answer the question above.

Sincerely,****** *****
Complaint Type: Guarantee/Warranty Issues
Status: Answered

On May 12th I called Samsung due to a manufacturer defect on my tv and a claim was opened. Samsung told me they would be sending Williston Park TV & Radio out to my address on 5/19 to either repair or diagnose the tv as “beyond repair”. On 5/17 Williston Park TV & Radio called me to confirm the appointment (stated between 1-5pm arrival). I took the afternoon off from work so I could be available. Around 2pm I called Williston to check-in and they advised they would still be at my house by 5pm. Williston Park TV never showed nor called to update me or explain why. I attempted to call back around 5:10pm, but they were closed by then. I then called Samsung and was told that Williston would call me to reschedule and explain on 5/20. Again, Williston never called. I think Williston needs to take ownership of their mistakes AND reimburse me for the time I had to take off for a “no show” appointment.
Response

Please accept my sincere apology on behalf of ourcompany. I am deeply sorry to learn that your experience with our ServiceRepresentatives was less than adequate. I regret that we provided you with poor customerexperience—it is the exact opposite of what we pride ourselves on. We value ourcustomers and understand how important it is to offer exceptional service.I see we had a tech come out to you a diagnose the unit,requiring 2 man to complete cause the size of the TV. It was hard to coordinatetwo techs in one area but we did schedule the call, I see the ticket was pulledfrom our account from the manufacturer and we no longer have it to service yourset. And since we did not collect anything for the service thereis nothing to refund.
Complaint Type: Problems with Product/Service
Status: Answered

Bought a new dishwasher 9/**/20 had an issue immediately and was told by Samsung to have this company come repair it. They came and repaired the broken part inside but failed to assess machine and after a couple weeks it began leaking severely damaging my floor. When I reached out to Samsung they again sent this company except this time they told me that I had damaged the item on install and thus voided the warranty. They inspected and repaired it previously and obviously I did not reinstall the item so how did this damage not exist on the first visit? Had I known about the extent of damage initially could have had replaced but now nobody can help not the repair company, Samsung, or Best Buy, ridiculous. Item is still under warranty but now is excluded because of what this company claims.
Response

Samsung deemed the unit unrepairable. Installation damage. Suggested going to place of purchase. Not covered by warranty. we are only the service center and have nothing to do with warranty, any warranty issue please refer to the manufacturer.


Complaint Type: Problems with Product/Service
Status: Answered

i have a Samsung Dishwasher purchased in Home Depot 7/2020 - i started having issues with it two weeks after installation in Aug 2020. Williston Repair is the service provider for Samsung in the NY area (long island). They are horrible. The very first visit, they sent me a tech who was in his 20"s and did absolutely nothing. I demanded a new tech be sent out the 2nd time and this gentleman was more experienced for sure. He did supposedly fix the problem and told me that the first tech was just being lazy. Two weeks later, same issue. I called several times and now the recording comes on explaning that you will get a phone call back to schedule service as they are backlogged since COVID. COVID HAS BEEN AROUND FOR OVER A YEAR NOW. SO NONSENCE !!!!!. I HAVE AN APPT SCHEDULED TODAY AND NO SHOW NO CALL NOTHING - NO TIME FRAME EVER SET. THEY SAY THAT THEY WILL CALL YOU THE DAY OF TO TELL YOU A WINDOW. this needs to end! i want a phone call back.
Response

I regret that we provided you with poor customerexperience—it is the exact opposite of what we pride ourselves on. We value ourcustomers and understand how important it is to offer exceptional service.

I personally pulled the recording of the interaction you had with one of our representatives, and having reviewed it you clearly agreed to the Friday appointment for the 29th, we have mad arrangements to send you our best tech in that area. and we look forward to having our service tech come out and complete the repair on your dish washer. If you have any further assistance please reach out to me tomorrow and I can clear up any misunderstandings you might of had.

George-


Complaint Type: Problems with Product/Service
Status: Answered

Scheduled a repair for dishwasher. Repair was cancelled 2 days later. I was told the refund would be applied to the same card that was charged. Refund was never applied. I called back and was told the booking (aka Diagnostic) is non-refundable. They never came on-site nor did they perform any diagnostic service.
Response

This item was refunded. thank you.
Complaint Type: Guarantee/Warranty Issues
Status: Answered

75 inch Samsung tv purchased at bj needs repair, filed with Samsung they said it is under warranty which end December **, 2020 and they submitted repair to this company and the company is not excepting that it is covered and now want a different receipt the Samsung approved for the warranty and talking to samsung is telling us it is covered and the repair company is saying that Samsung I saying it is not covered. Have been going back and forth for a full month now to try to resolve
Response

Hi we would be more than happy to service tv unit, but unfortunately your Bill of Sale is not valid. We will not get paid to fix your set if we attempted to work on your unit, get it resolved with Samsung and we will service your unit.

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Customer Response

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID#********, and have determined that my complaint has NOT been resolved because:

On 11/**/20 Samsung gave me a new ticket number for the work which is ********** I called the next day and scheduled the service for December ***. I recieved a call on December *** at 3:30 pm informing me that the appointment needed to be rescheduled due to the parts not being in yet. I was rescheduled for December ****. Then I was called on December **** to ask if the could come on December **** which i agreed to. the 2 technicians came on the **** at 9:30 am which we weren"t given a call the night before to inform us of a time. When the techs went to look at the TV they informed my wife that they had to call to make sure they could work on the TV When the came back to my wife the informed her that they would be back on December **** to repair the TV that they had ordered the parts. How did the previous appoitment get canceled because they were waiting on parts which were never ordered why the lies. Now it is December **** at 3 pm when they were scheduled to repair the TV and we have heard nothing no call the night before giving us a time no info at all. Why do we keep getting the run around

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