Hi, I haven't been able to complete my payment/reservation to reserve advanced ticket on Vatican Museum's Official site.

You are watching: 1-800-654-9214.

Somehow, I always received an "Operation not completed" after I clicked "PAY" with payment information. I have tried multiple browsers/OS/devices/credit cards and also called my cc to make sure the payment wasn't blocked... and still, I could not get the reservation completed.

I read someone with similar experience back in 2013, but there wasn't any answer to the problem. (https://www.hyakkendana-hashigozake.com/ShowTopic-g187793-i1891-k6553175-Credit_card_for_Vatican_tour-Vatican_City_Lazio.html)

I wonder if there are other people that have the same experience, or solution or if anyone actually successfully reserved advanced tickets for Vatican Museum on its website?

I really would like to know what is the solution to get this done and have the tickets reserved.

Any suggestion?


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sandieg0619
San Diego...
1 post
41.Re: Operation not Completed - online tickets for Vatican Museum?
4 years ago
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I had same issue. Called Chase, they did something that fixed it and i was able to purchase online


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mamtab7
San Carlos...
3 posts
1 review
42.Re: Operation not Completed - online tickets for Vatican Museum?
4 years ago
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This was very useful info, thank you so much :-)


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Douglas R
Rohnert Park...
1 post
43.Re: Operation not Completed - online tickets for Vatican Museum?
4 years ago
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I tried two different Visa Cards from BofA and Chase. Both produced the same problem. Spent half a day trying to solve it with the regular customer reps
BofA and Chase.

Finally came to this site and saw the requirement to contact the usual credit card rep and specifically request to be transferred to the verified by Visa group. I worked with them briefly and was then able to complete my transaction.

Why this Verified by Visa is such a secret is beyond my meager understanding.


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dbabe
pittsburgh
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44.Re: Operation not Completed - online tickets for Vatican Museum?
4 years ago
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It's not a secret. It's a security protocol the Vatican requires on foreign transactions. They started requiring this protocol a while ago.

Donna


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0pen2receive
Cave Creek, Arizona
1 post
45.Re: Operation not Completed - online tickets for Vatican Museum?
4 years ago
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New member here, and I'm so grateful for the hyakkendana-hashigozake.com community! Thank you contributors!!

Had the same problem with my Chase Amazon Prime Visa....so frustrating!

Then wisely turned to this thread & called the Chase Visa Verified dept direct number: 1-800-654-9214 originally contributed by HSams3062. Got a great rep, she stayed on while I re-entered my data into Vatican Museum site, and it worked beautifully. Apparently, Vatican requires this extra step. Who knew?

Well now I do. Thanks so much!


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penningtonco
Superior, Colorado
2 posts
46.Re: Operation not Completed - online tickets for Vatican Museum?
4 years ago
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My Chase card was already enabled for international travel. Nonetheless, my attempt to charge tickets at the Vatican museums was repeatedly rejected. I followed the advice given in this forum and called the number on the back of the card and asked for the "Verified by Visa" representative. The Chase person on the other end didn't appear to be familiar with that but managed to forward me to the correct person anyway. That person then asked me numerous identifying questions, then asked me to repeat my attempt to purchase. It went through. She said the Vatican instituted this intermediate step to prevent against online fraud. Painful for sure. In a perfect world, Chase reps who authorize your card for international purchases would, at a minimum, alert you to the possibility of the verification issue and educate in advance about what action to take.


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penningtonco
Superior, Colorado
2 posts
47.Re: Operation not Completed - online tickets for Vatican Museum?
4 years ago
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For Chase cardholders: Do yourself a favor and read open2receive's Aug. 11, 2017, post and follow it. For a detailed explanation of the problem go to HSams3062 post on May 11, 2017. This is the quickest way to solve (and understand) this issue.

See more: Fifa 21: Best 4 Star Teams In Fifa 17, Fifa 21: Best 4 Star Teams To Play With


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Luis de Niz
1 post
1 review
48.Re: Operation not Completed - online tickets for Vatican Museum?
4 years ago
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I was facing the same issue and even got frustrated since I tried at least four Visa credit cards but none was working. I followed the suggestion made by HSams3062 and the transaction was finally approved with my Chase Saphire Reserve card! All it took was to call (800) 654-9214 and explained the situation. The operator saw right away the rejected transactions and unlocked my credit card.

Thanks for the help!!


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JessLee2013
Charleston
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49.Re: Operation not Completed - online tickets for Vatican Museum?
4 years ago
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I've tried over 2 dozen times over the last week with various browsers/devices, 2 different VISA debit cards and a Chase Visa credit card, and my husband's debit card. I got Chase Visa support on the phone and they promised me the card was cleared to work - still got Operation Not Completed. I got on the phone with my bank 5 different times and they tried all the different ways to clear my card for use, and I still have not successfully gotten past Operation Not Completed. I have emailed the Vatican support email but no reply yet. Does anyone know a number I can call to order over the phone?


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Maureen O
New Jersey
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50.Re: Operation not Completed - online tickets for Vatican Museum?
4 years ago
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PERFECT!!!!!! Thanks for the correct information to contact Chase Visa at 1-800-654-9214!


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