Astro A50 is one of the most premium headsets that you can buy. They are not budget-friendly and can cost you over 300 dollars. But the customers that have bought this headset mentioned that the Astro A50 is worth every penny. The sound quality is on another level and no other brands can compete with it. It is a wireless headset that comes with a base station.
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Some users have not been able to get their headsets to turn on. There can be different reasons that can cause your A50 to behave like this. In this article, we will discuss how you can get your Astro A50 to turn on.
How to Fix Astro A50 Won’t Turn On?Hard Reset
The fix the solved this issue for most users was resetting the Astro A50 completely. If your headset is not turning on then you should also try resetting it. To do so, you’ll need to hold down the Dolby button along with the Game mode button on the right side of the headset. Keep on holding them for around 20 seconds and the headset will reset.
You will also notice the battery indicator will go out and then come back to the base station. After you see the battery symbol you should connect the device with the base station and then try turning it on. It can be pretty scary for users when they can’t get their Astro A50 to work as they have paid so much money for it. Keep in mind that the power button should be on while you go through the reset process.Battery Status
It is also possible that the battery has drained out which is why you’re not able to get the headset to turn on. In this case, you’ll just need to connect the headset with the base station and leave it for a few hours. The battery status will start showing up at the base station and after the A50 are fully charged you can take them out and try turning them on.
Make sure that you have connected the headset properly with the base station. Most users are not able to get their device charged because they haven’t connected it properly with the base station. So, double-check the connection between the Astro A50 and the base station to ensure that your headset starts charging. After which you should be able to turn them on without much problem.Repair Device
After resetting the headset and checking the battery status, if they are still not turning on then you should take the headset to a repair shop. That way an expert can take a look at your Astro A50 and point out the issue. This fix is for users that don’t have a warranty on their A50 because opening up the A50 will void the warranty and you will not be able to claim a replacement.
So, users that possess a warranty that is valid and the A50 should contact the store they bought the headset from. It is very common for electronics to get damaged during shipping and if you have bought the device recently then you might be in the same boat. The upside is that you can file a claim on your warranty and get a replacement order. So, contact your store immediately if you experience any issues with the Astro A50.Community Forum
If you’re looking to avoid the hassle of replacing your A50 and want to try some more troubleshooting steps then you can refer to the community forums. Open up a thread on the relevant forum to interact with other users. Try the fix that worked out for other users and there is a good probability that your A50 will start working again. But unfortunately, there are no fixes that you can use at your home if your device is damaged.
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So, if that is the case with your A50 and you don’t have a warranty then you will have to pay for a new headset. Make sure to inform Astro support about this issue, which will allow you to receive professional help and you can try different steps that they recommend. Hopefully, you will be able to get your A50 to start working again without having to pay extra.